Brilliant Earth Careers began in 2005 when co-founders Beth Gerstein and Eric Grossberg set out to transform the fine jewelry industry. Their vision was clear: combine beauty and craftsmanship with ethical sourcing and transparency. Headquartered in San Francisco, the company has since expanded to multiple U.S. showrooms while maintaining its commitment to sustainability. They use recycled metals, conflict-free diamonds, and lab-created stones, showing that luxury and responsibility can go hand in hand.
Opportunities Across the Business
One of the things that make Brilliant Earth appealing as an employer is the variety of career paths available.
Showroom roles such as Jewelry Consultants and Customer Experience Associates offer the chance to help customers choose meaningful pieces while building relationships. These positions require strong communication skills, empathy, and a love for design and detail.
Behind the scenes, operations teams manage logistics, fulfillment, and quality control. Their work ensures each order meets the company’s high standards. Corporate opportunities span marketing, merchandising, finance, and human resources—roles that shape the brand’s identity and strategy as it grows.
Benefits That Go Beyond Basics
Brilliant Earth’s Careers benefits package is designed to support employees both at work and in life.
Health and Wellness options include $0-premium medical plans, affordable dental and vision coverage, and 24/7 mental health support. Employees also have access to wellness reimbursement programs and an Employee Assistance Program.
Time Off policies are generous, including paid vacation, holidays, and up to 16 weeks of paid parental leave for new parents—without a waiting period.
Financial Benefits include a competitive 401(k) plan with employer match, commuter benefits, life and disability insurance fully covered by the company, and employee discounts on jewelry.
Professional Development is encouraged through tuition reimbursement, leadership training, and ongoing feedback processes such as annual 360-degree reviews.
A Culture People Notice
Culture is often the deciding factor in whether employees thrive, and Brilliant Earth puts effort into creating a collaborative, mission-driven environment.
The company earned Great Place to Work Certification in 2025, with 74% of employees saying it’s a great place to work—well above the national average of 57%. Many team members describe the atmosphere as friendly and welcoming, where ideas are encouraged, and leadership is approachable.
One employee shared, “The culture is very welcoming, the people are all friendly, and the work itself is hands-on and rewarding.” Another noted, “Partnership and positivity are hallmarks of our company culture. I’ve never felt this level of support before.”
Real Feedback from Employees
Like any workplace, Brilliant Earth has both glowing reviews and constructive criticism.
What Employees Appreciate
- Supportive coworkers and managers who are invested in personal growth.
- Strong alignment between the company’s mission and daily work.
- Benefits and perks that genuinely support health, finances, and personal life.
Where Challenges Arise
- Retail roles often require weekend work and can involve high-pressure sales targets.
- Communication between headquarters and local teams can sometimes be inconsistent.
- Rapid growth means processes and priorities may shift quickly.
This mix of praise and challenge is common in expanding, mission-driven companies. It gives potential applicants a realistic picture of what to expect.
Diversity, Equity, and Inclusion
Brilliant Earth Careers takes diversity and inclusion seriously, embedding these values into hiring, training, and community outreach.
As of 2024, women represent a majority of employees, with significant representation in leadership roles. Nearly half of the workforce identifies as BIPOC, and the company actively supports underrepresented communities in the jewelry supply chain. Cultural pillars such as transparency, sustainability, compassion, and inclusion guide decision-making.
For employees, this commitment shows up in resource groups, training programs, and open discussions around equity in the workplace.
Who Thrives Here
Brilliant Earth Careers may be a great fit for you if:
- You want your work to have a positive ethical and environmental impact.
- You enjoy collaborative, team-oriented environments.
- You value continuous learning and development opportunities.
- You can adapt to a fast-paced, growing company where change is part of the culture.
It may be less ideal if:
- You prefer strictly predictable schedules—especially in retail roles.
- You’re uncomfortable navigating evolving processes or goals.
How to Apply
If you’re interested in joining Brilliant Earth, start by visiting their official careers page. Here, you’ll find listings across showroom, operations, and corporate departments, as well as remote opportunities.
When applying, tailor your resume and cover letter to show how your values align with the company’s mission. Highlight customer service experience, teamwork, and adaptability. If interviewing, prepare to discuss examples where you’ve contributed to a positive work culture or solved problems in challenging situations.
The hiring process often involves an initial application, a phone interview, and one or more in-person or virtual interviews. For certain roles, you may be asked to complete skills assessments or practical tasks.
A Workplace That Reflects Its Values
Brilliant Earth Careers isn’t just about selling jewelry—it’s about redefining an industry to be more ethical, sustainable, and transparent. Working here means being part of a movement toward more responsible consumer choices.
From benefits that support every stage of life to a culture that emphasizes collaboration, many employees find their experience here rewarding on multiple levels. And while there are challenges, as in any growing business, the opportunity to connect your career to a meaningful mission can make it worth it.
If you’re searching for a workplace where your professional contributions align with your personal values, Brilliant Earth offers a place to grow, connect, and make an impact.
FAQ’S
1. What types of jobs are available at Brilliant Earth?
Brilliant Earth offers roles in retail showrooms, corporate offices, operations, marketing, and remote positions. Jobs range from customer-facing consultants to logistics and creative roles.
2. Does Brilliant Earth hire for remote positions?
Yes. While many roles are in-person at showrooms or headquarters, Brilliant Earth regularly posts remote opportunities, especially in customer service and corporate support.
3. What benefits does Brilliant Earth provide?
Employees enjoy health insurance options, generous PTO, paid parental leave, 401(k) matching, jewelry discounts, and wellness programs that support work–life balance.
4. Is previous jewelry experience required to work at Brilliant Earth?
Not always. While certain roles benefit from industry knowledge, many positions focus more on customer service skills, adaptability, and alignment with the company’s values.
5. What is the company culture like at Brilliant Earth?
The culture is mission-driven, collaborative, and focused on ethical values, though pace can be fast and goals ambitious due to the company’s growth.
